Shipping Policy

This Shipping & Returns document governs all Women’s Shoes purchases made through espadrillezkf.com. Ava Enterprise Company Limited processes and dispatches orders during business days. Shipping timelines are standard and depend on the carrier and destination. Ava Enterprise Company Limited does not guarantee any rapid delivery time. The buyer receives tracking information after dispatch. Shipping costs and available methods are shown at checkout. The buyer must provide a complete and accurate delivery address. If the carrier cannot deliver because of an incorrect address or unavailable recipient, the buyer bears all resulting shipping and reshipping costs.

14-Day No-Reason Refund Policy

The buyer may request a refund for any reason within exactly 14 calendar days from the date of receipt. This is a strict 14-day no-reason refund policy. The 14-day period begins when the carrier marks the order as delivered. Requests submitted after the 14th day are not eligible. The buyer must contact Ava Enterprise Company Limited at [email protected] before sending any return. The buyer completely bears all return shipping costs. Ava Enterprise Company Limited does not provide prepaid return labels and does not reimburse return shipping charges.

Return Eligibility Conditions

Items must be unused and in original packaging. Items must include all original materials, tags, and shoe boxes. Items that are worn, washed, altered, damaged by the buyer, or missing original packaging are not eligible for a refund. The buyer must pack the return to prevent transit damage. Ava Enterprise Company Limited inspects every returned item before approving a refund. If an item does not satisfy these conditions, Ava Enterprise Company Limited may deny the refund or issue a partial refund. Non-returnable conditions are limited to items that are not unused or not in original packaging. No other non-returnable product categories apply.

Refund Processing Time

Refund arrival time is at least 14 days after Ava Enterprise Company Limited receives the returned item. The refund is issued to the original payment method. PayPal refunds take at least 14 days to arrive. In some regions, local laws require up to 30 days for PayPal refunds. In those regions, PayPal refunds may take up to 30 days. The refund amount covers the item price. The refund amount does not cover original shipping charges or return shipping charges. The buyer completely bears all return shipping costs.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period perfectly matches the Terms of Service. The buyer must contact Ava Enterprise Company Limited at [email protected] within exactly 7 days of receipt. The buyer must provide the order number, photographs of the damage or defect, and a description of the issue. Claims submitted after exactly 7 days of receipt are not eligible. Ava Enterprise Company Limited reviews each claim and may request additional information. If the claim is approved, Ava Enterprise Company Limited provides instructions for the return or replacement. The buyer completely bears all return shipping costs.

Step-by-Step Return Process

Step 1: Contact Ava Enterprise Company Limited at [email protected] within exactly 14 calendar days from the date of receipt. Step 2: Provide the order number, item name, purchase date, and reason for return. Step 3: Wait for Ava Enterprise Company Limited to issue return authorization and instructions. Step 4: Pack the item unused and in original packaging with all original materials, tags, and shoe boxes. Step 5: Ship the return package to the recipient. The recipient must be Ava Enterprise Company Limited, the contact phone is +852 6167 9888, and the specific return address is ROOM 1521, 15/F LANDMARK NORTH 39 LUNG SUM AVENUE SHEUNG SHUI HK. Step 6: Send the tracking number to Ava Enterprise Company Limited at [email protected]. Step 7: Ava Enterprise Company Limited inspects the returned item after delivery. Step 8: Ava Enterprise Company Limited approves or denies the refund. Step 9: If approved, Ava Enterprise Company Limited processes the refund to the original payment method. The buyer completely bears all return shipping costs at every step.

Return Shipping Costs

The buyer completely bears all return shipping costs. The buyer pays the carrier directly for return shipping. Ava Enterprise Company Limited does not deduct return shipping costs from the refund because the buyer already paid the carrier. If the buyer uses a shipping method arranged by Ava Enterprise Company Limited, the buyer must reimburse Ava Enterprise Company Limited for the full return shipping cost. Return shipping costs are non-refundable. Original shipping costs are non-refundable except where local law requires otherwise.

Contact Information

For all shipping and return questions, the buyer must contact Ava Enterprise Company Limited. Email: [email protected]. Phone: +852 6167 9888. Address: ROOM 1521, 15/F LANDMARK NORTH 39 LUNG SUM AVENUE SHEUNG SHUI HK. Website: espadrillezkf.com. The recipient for all returns must be Ava Enterprise Company Limited. The contact phone for all returns is +852 6167 9888. The specific return address for all returns is ROOM 1521, 15/F LANDMARK NORTH 39 LUNG SUM AVENUE SHEUNG SHUI HK.

Policy Acceptance

By purchasing Women’s Shoes from espadrillezkf.com, the buyer confirms acceptance of this Shipping & Returns document. The strict 14-day no-reason refund policy applies to every order. Refund arrival time is at least 14 days. The buyer completely bears all return shipping costs. PayPal refunds take at least 14 days, and local laws may require up to 30 days for PayPal refunds in some regions. Damaged or defective claims must be submitted within exactly 7 days of receipt, matching the Terms of Service.